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Frequently Asked Questions

Q: I lost my registration key/serial number. How can I get a new one?
A: If you are a registered user, please contact us with your full name, e-mail address, and the order number (if available).

Q: How long will it take for my order to be fulfilled?
A: Orders are fulfilled automatically as soon as they are received. You will receive an e-mail separate from your order confirmation message that contains your license information. If more than an hour has elapsed from when you placed your order, please first check any spam filters, then contact us for assistance.

Q: What kinds of payment are accepted?
A: Our e-commerce partner accepts all major credit cards, PayPal, check, and money order.

Q: How secure is my order?
A: We take the security of customer information very seriously. That is why we have chosen to outsource our e-commerce transactions to, a highly reputable e-commerce provider. For all purchases, FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transations. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow Web browsers to clearly display a Web site's organizational identity. Click here for more information regarding order security.

Q: What if I don't find the answer to my question on this page?
A: If you have an unanswered question, please feel free to contact us.